Privacy Policy - Dry Ice Network

The Data Protection law changed on 25th May 2018.
Dry Ice Network (UK) Limited understands the need to protect
and respect your privacy and to look after your personal data.

This notice explains what personal data we collect, how we use it, how we store it, and the reasons why we may need to disclose it to others. It also explains your rights under the new laws.

The data we collect
The Data Protection law states that we are only able to process personal data if we have valid reasons to do so. The reasons we need to process your personal data include, but are not limited to, supplying you with products and services, communicating with you about enquiries, orders and contracts placed with us, as well as invoicing and processing payments.

For all these activities we need your consent to contact you and to keep and safely store your contact details and data.

Your personal data comes to us when you use our website, complete forms on our website, and if you contact us by telephone, fax, email, or otherwise in respect of any product or service. We also collect information from you when you register on our website, enter a promotion or survey, or when you inform us of any other matter.

If you provide us with personal data about a third party (for example when ordering a product on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and the use of their personal data.

The personal data that may be automatically collected when you use our services includes your name, address, e-mail address, phone numbers, payment information and anything relevant to our contract with you. We may also keep details of your visits to our offices and our visits to your location and other communication data. We will also retain records of your queries and correspondence, in the event that you contact us again.

How we use your data
We will use information about you in the following ways:
To process orders that you have submitted to us
To provide you with the correct products and services
To comply with our contractual obligations we have with you
To help us identify you and the accounts we hold in your name
To enable us to review, develop and improve our services
To provide customer service, including responding to your requests if you contact us with a query
To administer accounts, and to keep track of invoicing and payments
To detect fraud and to make sure what you have told us is correct
To carry out marketing and statistical analysis
To review job applications
To notify you about changes to our website and services
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
To inform you of product and price changes.

We will keep your personal data for the duration of the period you are a customer of Dry Ice Network (UK) Ltd. We will retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 6 years after we cease trading with you. We may not be able to delete your data before this time due to our legal and/or accountancy obligations.

Here is a list of all the ways that we may use your personal data and how we share the information with third parties.

Third Parties
For the avoidance of doubt, we do not and never will sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment or locating a subcontractor). However, we will only ever share information about you that is necessary to provide the service when we have specific contracts in place, which ensure your personal data is secure and will not be used for any fraudulent or marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to all parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Dry Ice Network (UK) Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take all steps with the aim of ensuring that your privacy rights continue to be protected.

Your Rights
Preventing the use or processing of your personal data may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our products or services or process any changes you require.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice is always available to you on our website and any changes to it will be mailed or e-mailed to our current customer list at the time of amendment.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on our website version of this Privacy Notice. We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time on our website.

Access to and updating of data
You must maintain the accuracy of the data we hold on you and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment method are kept up to date at all times.

You have the right to access the information we hold about you. Please email your requests to accounts@dryicenetwork.co.uk so that we can forward this information to you.

Data storage
We are an ISO 9001 registered company and follow accepted ISO standards to store and protect the personal data we collect. All information you provide to us is stored on servers located within our offices. The information gateway to our office network is protected by a secure firewall maintained by professional security experts. All our staff are committed to keeping your data secure.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data during transmission to our gateway, and any transmission is at your risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are encrypted and protected by our website and transmitted direct to our payment provider. We never see card details for transactions made on our website. For transactions made over the phone, card details are destroyed immediately after entry to our POS device, and never recorded. Our systems are PCI DSS complaint

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

If you are not satisfied with our response you have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF